Please read this document carefully. It is designed to explain how the service works and what we each are responsible for.
Our Refund Approach
We want you to have a good experience with ScribeFuse. You may request a refund within 14 days of your initial subscription purchase.
How Requests Are Reviewed
Refund requests are reviewed on a case-by-case basis and may not be approved where a substantial amount of transcription, AI processing, credits, or other service resources have already been used.
When We Will Generally Provide a Refund
You were charged more than once for the same purchase.
An incorrect charge was made because of a billing error.
A technical issue on our side prevented you from accessing or using the service as intended.
A refund is required under applicable consumer protection laws.
Renewal Payments
Subscription renewal payments are generally non-refundable unless required by applicable law or otherwise approved by Paddle.
Cancellation
You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will not be charged for the next billing period.
Paddle and Your Legal Rights
Refunds and subscription payments are processed through Paddle, our Merchant of Record. Any mandatory rights available to you under applicable law or Paddle's buyer terms continue to apply.
Requesting a Refund
To request a refund, contact ScribeFuse support with the email address used for the purchase and enough detail for us to identify the transaction. We may ask for additional information where needed to review the request.